We are stuck in our lease; do you have any programs to get us out?
Yes! We have a “Lease Rescue”
program that is the best in the industry. We can help you get out of
your lease when no one else can.
We have offices in multiple cities / states. Can you provide sales and service in these areas?
Yes, that is why we rebranded to USA
Copiers. We have over 3000 technicians and engineers nationwide. In
fact, our service is better than local companies can provide.
Currently we manage copiers in over 40 states.
What brands of copiers do you offer?
Unlike other copier companies who offer
multiple brands in the hope you will like at least one of them, USA
Copiers only offers one brand: Xerox. Xerox invented the copier and
they are just made to be more reliable. By offering just one brand,
our technicians become experts and our service calls are a third the
number that other brands receive. With low service call volume, we have half the
turnover of our typical competitor and the reduced cost of service is
one reason our service rates are some of the lowest in the industry.
Do you have used copiers?
No! The copier industry's definition
of a used copier is a copier installed and used from 3-5 years,
reconditioned and then sold or leased to another customer for 3-5
years at a lower price.
USA Copiers offers both New and
Certified Better Than New machines only. Certified Better Than New
machines are late model Xerox machines with less than two months of
Our technicians then replace every
paper feed roller that has a life of 150K impressions with a new
aftermarket feed roller that goes to 300K! This and several other
after-market upgrades render these machines “Better Than New”, so much so that our leasing partners have authorized our machines to
qualify for the same lease rates and terms as our new machines.
This is not the case for used machines, as the lease rates and terms for used machines are much higher.
We have the nation’s largest supply
of Certified Better Than New machines. Connect us to learn more
about our current inventory and how your company can save up to 60% off
To our surprise, our service rates on our copiers go up every year! Do your service plans do the same?
No! One of our 10 “Seriously, we’re
not your average copier company” value propositions is that your
service rates are fixed for the entire term and will never go up. As
the saying goes, the Devil is in the details, and most unsuspecting
customers don’t see the fine print in their service agreement.
What do you mean by “93% first visit fix rate?”
Most copier companies train their sales
reps to tell every customer that their service response time is 4
hours or less. This means nothing if the tech arrives, examines your
machine and finds that he/she needs to order a part. At USA Copiers,
we take an entirely different approach on service. After all, an
average of 20 new customers per month come to USA Copiers because the
service on their current machines was not satisfactory.
Here is how it works: You submit a
service request on our website and within one hour our National
Service Team will call you to assess your problem. 40% of the time our
2nd level team will fix your problem over the phone or
remotely over the Internet. 60% of the time we will send a
technician. Our service team will get a
“Fault Code” that your Xerox machine will generate. We then know
what is wrong and how we will fix your machine. Instead of bringing a
part with them, our tech will bring the entire sub system
assembly. This will ensure we fix the problem and reduce
downtime for your office. This is the main reason we reach such
staggering statistics with our service. Compare a 93% first visit fix rate to the industry standard of just 56%! Up time beats
response time every time!